SUPPORT / AUDIO WORKSPACE

Ken Recorder · Support center

Find practical help for recording, AI transcription, audio processing, exporting, purchases, and account controls.

A creator and compact audio robot checking recording equipment above the clouds

Start with a task

Choose the closest workflow. Each guide explains preparation, safe checks, and what to do when a result is not as expected.

Product guides

These guides avoid unverified menu paths and limits. Follow the controls and notices shown by your installed version of the app.

1guides shown

Recording and files

Choose among Custom, Meeting, Noise Reduction, Evidence, and Music modes, then confirm the intended microphone or system-audio source.

Recommended checks

01
Select Custom, Meeting, Noise Reduction, Evidence, or Music for the session, then make and play back a short non-sensitive test before an important recording.
02
For a microphone recording, allow microphone access and confirm any external input shown by the app. Microphone recordings can be created as M4A, WAV, or ALAC.
03
Start system-audio recording yourself from the iOS Broadcast panel. It captures compatible app playback, not phone calls, and is subject to ReplayKit, DRM, app, and lock-screen restrictions.
04
System-audio recording stops when the device locks. After an interruption, input change, or accessory disconnect, test again and preserve an exported original before destructive edits.

Where each task happens

Use this map to distinguish local tools, iOS 26+ on-device speech features, user-requested cloud AI, and exported results.

01DEVICE

Local capture and tools

Recording, playback, trimming, denoising, far-field enhancement, EQ, dynamics, loudness, conversion, and local OCR run on the device.

02IOS 26+ DEVICE

On-device speech and translation

Supported Apple captions and file transcription require iOS 26+; translation also depends on Apple Translation and installed language resources.

03REQUESTED CLOUD AI

Cloud processing

Cloud captions, transcription, separation, TTS, voice cloning, cloud OCR, and AI documents require sign-in, network, credits, and an explicit request.

04EXPORT / BACKUP

Files you control

Export supported audio or document results and verify the destination. The recording library does not currently sync across devices or promise public share links.

A visual route connecting on-device work, on-device speech features, requested cloud AI, and exports — Feature availability depends on the installed app, system version, language resources, account status, network, and credits. Cloud data is handled for the reasonable period needed to provide the service and meet legal obligations.

Troubleshooting desk

Start with the shortest safe checks. Keep an original copy of important audio and avoid sending private recordings by email.

Recording will not startCheck the correct path for microphone recording versus iOS system-audio recording.

Check in this order

For microphone recording, confirm microphone permission, free storage, the selected input, and any connected accessory, then make a short test.
For system audio, start Ken Recorder from the iOS Broadcast panel and keep the device unlocked; locking the device stops the broadcast recording.
Confirm that the source app permits ReplayKit capture. Phone calls, DRM-protected content, and playback from some apps cannot be captured.
After reconnecting an input or recovering from an interruption, play back a non-sensitive test before the important session.

An AI task fails or does not completeFirst identify whether the task is iOS 26+ on-device speech or a cloud AI request.

Check in this order

For on-device captions or transcription, confirm iOS 26 or later, device and language support, and completion of any Apple language-resource download.
For on-device translation, confirm Apple Translation supports the selected language pair and that required language resources are installed.
For cloud captions, transcription, separation, synthesis, cloning, OCR, or AI documents, confirm sign-in, network access, sufficient credits, and access to the selected source.
Preserve the original, retry once if offered, and record the exact status instead of repeatedly submitting the same task.

An export is missing or cannot be openedCheck task completion, available storage, destination access, and the exported item itself.

Check in this order

Confirm that the source task finished and that the intended result is selected before exporting again.
For audio, choose M4A, WAV, CAF, AIFF, or FLAC; the conversion toolbox offers M4A, WAV, AIFF, and FLAC. Do not select MP3 as an output target.
For Word, PDF, or mind-map output, verify sign-in, network, and credits; Markdown export is local. Keep the original result unchanged.
Check storage and destination access, then open the item at the selected destination rather than relying on a share-sheet preview or public-link expectation.

A purchase is not recognizedCheck the purchasing Apple ID and synchronization before repeating a purchase.

Check in this order

Confirm that both the Ken Recorder app account and Apple ID match those used for the original subscription.
Verify network access and allow time for the App Store purchase status to refresh.
Use Restore Purchases for an eligible subscription only; consumable credit packs are not granted a second time.
Check Apple's purchase history before another purchase, and remember that deleting the app account does not cancel the Apple subscription.

Prepare a useful support email

Add device and reproduction details here. The page prepares an email in your mail app; it does not submit or store the form.

icyberken@gmail.com

Do not include passwords, account credentials, payment details, or private recordings unless support later provides a safe, specific request.